Inizio Engage Global Training Brochure

Interpersonal skills

Interpersonal skills

Interpersonal skills

Digital Engagement

Access Skills

Selling Skills

Digital communication is different from face-to-face interaction, therefore it is important to understand what skills are required to be more effective.

Exploring how to access customers more effectively will increase performance and productivity.

Learning techniques to structure sales interactions is critical to enhancing customer engagement and growth.

Course overview:

Course overview:

Course overview:

✓ How to use media tools to maintain presence ✓ Communication protocols and guidelines ✓ Essential email and telephone communication skills ✓ How to create and follow a clear workflow ✓ Maintaining engagement and focus ✓ Collaborating across the internal and external networks effectively ✓ How to navigate interactive materials

✓ Understand how to access customers in different ways ✓ Learn how to use key information to improve your access ✓ Understand the importance of effective questioning techniques

✓ Understand the communication process ✓ Identifying common problems ✓ Evaluate the principles for effective sales calls ✓ Understand customers and their needs ✓ identifying a clear communication process through structured engagement models

✓ Communicating your value ✓ Personal brand management ✓ Role play

✓ Questioning and listening skills ✓ Managing difficult situations ✓ Skills practice

Learning outcomes:

Learning outcomes:

Learning outcomes:

✓ Participants will develop the skills needed to improve digital capabilities ✓ Gain an understanding of the behaviors needed to promote positive outcomes ✓ Feel more confident to manage customer expectations in a virtual environment

✓ Feel confident to interact with gatekeepers ✓ Understanding how to adapt personal style and approach ✓ Improve territory management skills ✓ Increase activity rates

✓ To improve skills and knowledge to foster positive communication ✓ To understand the different types of communication ✓ To feel more confident when interacting with customers ✓ To increase sales and productivity

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