Inizio Engage Global Training Brochure

Interpersonal skills

Digital Excellence Program

Sequential courses enabling a progression in digital communication via phone and video call. Developing an understanding of paralinguistics, neurolinguistics, and visual stimuli in a digital world and enhancing soft skills to implement this. Incorporating SMART working to maximize in-role potential and development. Additional recommended learning to enhance digital excellence incorporating 1:1 coaching.

Module 3 Telephone, virtual group calls and webinars Learning Objectives: ✓ Learn how to plan and

Module 1 Telephone Interactions Learning Objectives: ✓ Screen share via Teams ✓ Send effective business emails ✓ Proficient phone skills ✓ Understanding of the digital environment ✓ Develop soft skills to succeed in adigital environment ✓ Use of voice ✓ Introduction to active listening

Module 2 Telephone and 1:1 screen/web share Learning Objectives: ✓ Enhance skills in booking and executing 1:1 virtual interaction with screen share ✓ Develop skills in active listening ✓ Develop digital presenting skills and data delivery ✓ Introduction to effective objection handling digitally

execute a group virtual meeting ✓ Enhance skills in SMART working. ✓ Enhance group presentation skills ✓ An understanding of speaker meetings and webinars ✓ Introduction to briefing speakers efficiently

ADVISORY | MEDICAL | MARCOMMS | ENGAGE | BIOTECH

18. INIZIO